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Privacy Policy

Therapy Assistance & Support Services (TASS)

Last updated: 7 May 2026

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Therapy Assistance & Support Services (TASS) is committed to protecting the privacy of the people we work with, including NDIS participants, their families, carers, and the allied health professionals we partner with. This Privacy Policy explains how we collect, use, store, and disclose personal information, and how you can access or correct your information.

We operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As a provider of NDIS supports, we also comply with relevant obligations under the NDIS Act 2013 and the NDIS Practice Standards.

 

1. Who We Are

TASS provides therapy assistance and support services for adults with NDIS funding. Our therapy assistants work under the guidance of allied health professionals to implement therapy strategies in real-life environments, supporting participants at home, in the community, and within daily routines.

For the purposes of this policy, 'we', 'us', and 'our' refers to Therapy Assistance & Support Services (TASS).

 

2. What Personal Information We Collect

We may collect the following types of personal information:

 

Participants and families

  • Full name, date of birth, and contact details

  • NDIS number and plan details

  • Health and disability information relevant to service delivery

  • Goals, therapy plans, and progress notes

  • Emergency contact information

  • Communication and correspondence records

 

Allied health professionals and referrers

  • Name, professional title, and registration details

  • Contact details including email and phone number

  • Organisation or practice details

  • Client referral information (where relevant and consented)

 

Website visitors and enquiries

  • Name and contact details submitted via enquiry forms

  • IP address and browser information collected via cookies

  • Meta Pixel data for advertising purposes (see Section 7)

 

3. How We Collect Personal Information

We collect personal information in the following ways:

  • Directly from you — when you complete an enquiry form, contact us by phone or email, or engage our services

  • From your allied health professional or support coordinator — when they refer you or provide clinical information to guide service delivery

  • From your NDIS plan or plan manager — where required to confirm funding and service agreements

  • Through our website — via contact forms, cookies, and the Meta Pixel (see Section 7)

We will only collect personal information by lawful and fair means, and where reasonably practicable, directly from you.

 

4. Why We Collect and Use Personal Information

We collect and use personal information to:

  • Deliver and coordinate support services to NDIS participants

  • Communicate with participants, families, carers, and allied health professionals

  • Develop and implement therapy assistance programs under allied health direction

  • Maintain accurate records in accordance with NDIS obligations

  • Respond to enquiries and manage our relationship with clients and partners

  • Meet our legal, regulatory, and reporting obligations

  • Improve our services and business operations

  • Conduct marketing and advertising activities (only with appropriate consent)

 

5. Sensitive Information

We handle sensitive information — including health information and disability-related information — with additional care. We only collect sensitive information where it is necessary to deliver our services, and only with your consent or as otherwise permitted by law.

Sensitive information is not used for marketing purposes and is not disclosed to third parties except as outlined in Section 6 of this policy.

 

6. Disclosure of Personal Information

We may share your personal information with:

  • Allied health professionals directing or coordinating your supports

  • Support coordinators and plan managers involved in your NDIS plan

  • The National Disability Insurance Agency (NDIA), where required

  • Regulatory bodies, including the NDIS Quality and Safeguards Commission

  • Our staff and contractors, on a need-to-know basis, for service delivery

  • Third-party technology providers (e.g. scheduling, communication, and document management tools), subject to appropriate confidentiality obligations

  • Meta Platforms Ireland Ltd, for the purposes of targeted advertising via the Meta Pixel (see Section 7)

We do not sell personal information to third parties. We do not share personal information for commercial purposes unrelated to the delivery of our services.

 

7. Meta Pixel and Online Advertising

Our website uses the Meta Pixel, a tool provided by Meta Platforms Ireland Ltd (operating Facebook and Instagram). The Meta Pixel allows us to measure the effectiveness of our advertising, understand how people interact with our website, and deliver relevant ads to people who have visited our site.

The Meta Pixel may collect information including your IP address, browser type, pages visited, and actions taken on our website. This information is shared with Meta in accordance with their Data Policy.

We do not use the Meta Pixel to collect or share sensitive personal information, including disability or health status. Our advertising targets are based on general interests and demographics only.

You can opt out of interest-based advertising through your Meta account settings, or by visiting www.aboutads.info. You can also manage cookie preferences through your browser settings.

 

8. Data Storage and Security

We store personal information securely, using physical, electronic, and procedural safeguards appropriate to the sensitivity of the information. Access to personal information is restricted to staff and contractors who require it to perform their roles.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. NDIS-related records are retained in accordance with applicable recordkeeping obligations.

While we take reasonable steps to protect your information, no method of electronic storage or transmission is completely secure. If you have concerns about the security of your information, please contact us.

 

9. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if the information is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details in Section 11. We will respond within a reasonable timeframe. In some circumstances, we may be unable to provide access — for example, where doing so would unreasonably impact the privacy of another individual. We will explain any refusal in writing.

 

10. Complaints

If you believe we have mishandled your personal information or breached the Australian Privacy Principles, we encourage you to contact us in the first instance so we can attempt to resolve your concern.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au

  • Phone: 1300 363 992

  • Post: GPO Box 5218, Sydney NSW 2001

 

11. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or the way we handle your personal information, please contact us:

 

Therapy Assistance & Support Services (TASS)

Email: hello@therapyassistance.com.au 

Phone: 0478 839 631 

Post: 3/1–7 Goshawk Blvd, Buderim QLD 4556

Website: www.therapyassistance.com.au

 

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or business operations. The current version will always be available on our website. We encourage you to review this policy periodically.

Continued use of our services following any update to this policy constitutes your acceptance of the revised terms.

 

This policy was last reviewed on 7 May 2026. This document is intended as a general privacy policy template and does not constitute legal advice. TASS recommends seeking independent legal review to ensure full compliance with all applicable laws and obligations.

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